Email Fun II

Email account is fixed, with the full apology of the fine folks at Qwest. The person who revised my service package didn’t know what she was doing. I can’t be too angry at her though. I’ve worked in call centers. The person on the phone, whom you’d think the company would want to be among the first to know about promos, often finds out about them for the first time after a customer calls in response to something marketing has sent out. It probably seems unbelievable to someone who has never worked in the phone service industry, but trust me, it happens all the time.  Someone dreams up a new strategy, a new product, and no one tells the people who actually work with the customers. It happens all the time.  All the time. No joke.

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